Refund policy

In order for us to process online returns, returned items must be in their original condition and returned to us within 28 days of purchase for full price items and 14 days for discounted items. Returned items must be unused, with all labels intact and in their original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we will not be able to accept it and the item will be sent back to you. 

Returns:

Online Purchases

• Return within 14 days for a refund (Full Price Items)
• Return within 28 days for exchange or credit note (Full Price Items)
• Discounted items must be returned within 14 days. 

In Store Purchases

• Return within 28 days for Exchange or Credit Note only. No refunds available 
• Discounted items must be returned within 14 days for exchange only

Please note there is no exchange on hair accessories. 

We cannot accept returns without a valid store receipt. Gift Cards cannot be returned or exchanged for cash.

When returning or exchanging items, the customer is responsible for all shipping costs. We cover the shipping costs for faulty purchases only.

When purchasing online returned goods can be refunded (minus the delivery cost and any other relevant costs incurred) as appropriate. Refunds will be made to the original purchaser’s card excluding shipping costs and processed within 30 days on receipt of returned item(s). 

Please send your returns to: Over the Moon, 26 Monkstown Crescent, Co. Dublin a94e2t0

Please include your name and order number inside all returns. We recommend you send your return tracked, as we are not liable for any loss in transit.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We kindly ask that you respect our store's return policy.

You can always contact us with any return question by emailing hello@overthemoonmonkstown.com and we will do our best to assist you